The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you book your device in we will ask you for information including your name, email address, address and telephone.
We use the information we collect in various ways, including to:
Your data is transmitted and stored in third-party applications. These applications allow us to provide a smooth experience when requesting a service from us. The third party applications are listed below.
Netlify & Netlify Forms - Capture and store the data entered in to the form present on our website. We maintain an up to date Data Processing Agreement with Netlify which can be provided on request. Netlify has appointed VeraSafe as their EU representative with regard to data protection matters. VeraSafe can be contacted here
Integromat - Transmit data from the Netlify form to our data storage. All data transmitted is confidential and removed after processing. Integromat also is granted access to your provided Email address and assigned repair number in order to provide email updates to yourself throughout your repair. Integromat does utilise data storage in order to process your data, these data stores are cleared after each process and no data is retained long term.
Airtable - Captures your data and stores it for us to manage and track services internally. We maintain a data processing agreement with Airtable which can be provided on request. Personal data is voided 2 years after entry, this is used to ensure we can offer guarantees on our work, alongside continuous aftercare. Technical information pertaining to your device is not removed.
You have the right for your data to be removed from these services at any time. Data is not stored on external services for longer than two years.
Like any other website, CDR uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies".
Note that CDR has no access to or control over these cookies that are used by third-party advertisers.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
CDR does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.